This RAPIC website (“the Website”) is owned and operated by Maxwell Forest (Malaysia) Sdn Bhd.
Your access to, use of, placing of an order, linking to the Website, use of software or downloading software on the Website is conditional on your acceptance and compliance with the terms, conditions, notices and disclaimers contained in the Rapic’s Terms and Conditions or elsewhere on the Website. By using the Website, you also agree to be bound by these Terms and Conditions as set out below:
1.1. “Buyer Account” refers to an account that created by Buyer to order and purchase product
1.2. “Company” refers to Maxwell Forest (Malaysia) Sdn Bhd.
1.3. “Seller” refers to the trading party that has a registered and verified account to sell products and services in the Website
1.4. “Personal details” refer to personal information such as identity card number, contact number, shipping address and email address.
1.5. Product” refers to item that uploaded by the Seller in the Website.
1.6. “You”, “your”, “Buyer” refers to person registered an account with the Website and using the Website to order and purchase products.
- OUR SERVICES
2.1. The purpose of this Website is to provide a convenient and cost-effective service to Users by allowing them to browse through the Website and submit orders for the Product at the click of a button.
2.2. We expect good or merchantable quality of Products from the Seller, however, the Website or the Company is not responsible and not liable for the quality of any Products sold or any complaint arising out of the perceived status of the Products and this remains the sole responsibility of the Seller.
2.3. Access to the Website can be restricted, blocked or removed by the Company at its sole discretion and without prior notice to You.
- REGISTRATION OF ACCOUNT
3.1. To register with the Website, You must be above eighteen (18) years old. You must also ensure that all the information and details provided by You on registration of a Buyer’s Account or at any time are accurate and complete. You must notify us immediately of any amendments to the details that You provided by updating your personal details in the Buyer’s Account.
3.2. Company will collect Buyer’s personal information for registration purpose. For example name, email address, telephone number, address, photo and other details when You create a Website account or submit a form.
- REVIEW AND RATING
4.1. Buyer may write a comment or review on the Product purchased in the Website,however such comment/review shall not:-
4.1.1 contains sexual content
4.1.2 contains violence and horror/terror content
4.1.3 contains strong religious or political elements
4.1.4 contains illegal activity content
4.1.5 violate intellectual property rights of any third party
4.1.6 violate any Law of Malaysia
4.2. The Website reserves the right to remove any comments or review that violates the
Terms and Conditions.
- PLACING AN ORDER
5.1. We try our best to deal with reputable Seller who provide a quality service, but the Website or the Company shall not be responsible or liable for the quality or quantity of any Products delivered by or collected from the Seller.
5.2. Any queries regarding Products shown on the Website should be directed to the Seller.
5.3 After you submit an order through the Buyer’s account, the Website will provide you with Order Number and you will receive an order notice in your account after order confirmation.Please note that this is acknowledgement that your order has been placed but not acceptance.
5.4 You are required to provide a valid Malaysia phone number and email address as all communication regarding your order will be sent via email and SMS. Incorrect personal details may lead to delays or problem in delivery of products. Neither the Website nor the Seller are liable to refund or replace your order if we are unable to contact you.
6.1 The delivery of the Products ordered by Buyer is subject to the availability and confirmation by the Seller.
6.2 The delivery time to the address specified by the Buyer will vary according to the place and distance. The Website or the Company shall not be liable to the Buyer for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
6.3 The title and risks of the Product will pass to the Buyer upon delivery and full payment made.
6.4 If the Buyer fails to accept delivery or failed to take delivery due to circumstances attributed to the Buyer’s failure to give proper instructions as to the place and time of delivery, the Products shall be deemed to have been delivered to the address specified by the Buyer and the Buyer shall be liable for all costs of non-delivery including but not limited to the costs of storing, returning the Product and/or disposing the Product and other charges.
- PRICE AND PAYMENT
7.1 All prices are subject to changes and all Products are subject to availability.
7.2 All prices quoted shall be in Ringgit Malaysia.
7.3 The prices quoted may or may not includeSales and Services Tax (“SST”) and Good & Services Tax (“GST”) depending on the description by the Seller for that Product.
7.4 All delivery charges are subject to applicable taxes and fees imposed by the government or relevant authorities including but not limited to SST and GST.
7.5 Buyer can use a debit or credit card to pay, we accept the following payment providers,issued by banks in Malaysia or other financial institutions.
- CANCELLATION AND REFUND
8.1 In the event that the Seller or Rider cancels your order, the Website will notify you by sending a notification to the Buyer Account or Rapic Application within forty eight (48) hours from the time the order was placed. The Website shall refund the Buyer in full (if payment was made) within 14 working days from the date of such notification via original payment method.
8.2 Buyer is not allowed to exchange the Product.
8.3 Buyer shall deal with the Seller directly for any return or refund of Product after the Product is delivered.
9.1 Vouchers are only applicable to groceries and food orders, excluding delivery fee.
9.2 Vouchers are only valid for online payment.
9.3 The Website reserves the right to stop the voucher to be used for certain restaurants without giving any prior notice to the Buyer.
9.4 Usage of the voucher is subject to the Terms and Conditions of the Voucher.
- ACCESS AND INTERFACE
10.1 Buyer shall not use any program and/or software includingbut not limited to robot, spider, scraper or other automated means to access the Website for any purpose without the prior written consent or permission from the Website.
10.2 The Buyer shall not:-
10.2.1 take any action that impose or may impose an unreasonable or disproportionately large load on the Website’s infrastructure;
10.2.2 interfere or attempt to interfere with the operation of the Website or any other activities conducted on the Website;
10.2.3 copy, reproduce, modify, create derivative works from, distribute or publicly display any content, except for any Buyer’s personal information, from the Website without the prior written consent or permission from the Website;
10.2.4 bypass the Website robot exclusion headers or other measures we may use to prevent or restrict access to the Website.